Return and Refund Policy
Return and Refund Policy
Returns & Refunds
At Australian Rangehoods, we want you to be satisfied with your purchase. If you experience an issue with a product, our team will work with you to resolve it as quickly as possible.
If you purchased a product through our website and require assistance with a return, please contact our customer support team via the Contact Us page.
Australian Consumer Law
All products purchased in Australia come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information about consumer guarantees, please visit the ACCC website:
https://www.accc.gov.au
Faulty Products
If a product is found to be faulty, please contact our support team with:
Your order number or tax invoice
A description of the issue
Photos or videos (if applicable)
Depending on the issue, we may arrange:
A repair
A replacement
A refund
Where applicable, products covered by a manufacturer’s warranty may be repaired by an authorised service agent.
Products Damaged in Transit
We recommend inspecting your product upon delivery.
If your item arrives damaged, please contact us within 48 hours of delivery and provide:
Your order number or invoice
Photos of the damaged product and packaging
Once confirmed, we will organise a replacement or refund where appropriate.
Change of Mind Returns
We may accept returns for change of mind subject to the following conditions:
You must contact us within 7 days of receiving your order
The product must be unused, unopened, and in original packaging
All accessories, manuals, and included items must be returned
The item must be in resalable condition
Approved change-of-mind returns may incur a restocking fee and return shipping costs may apply.
Special order or custom products may not be eligible for change-of-mind returns.
Returning an Item
Returning an Item
To arrange a return, please contact our team via the Contact Us page with your order details.
If the product is confirmed faulty or damaged on arrival, we will organise the return or collection at no cost to you.
For change-of-mind returns, customers may be responsible for the cost of return shipping.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team and we will be happy to assist.
Contact Us Today
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- Office Address:Located in Narre Warren South VIC Servicing all over Melbourne
- Email Address:admin@australianrangehoods.com.au
- Phone Number:0434 086 027